To ensure that all SFS screen views, data fields, and functionality renders properly and that transactions proceed smoothly in the SFS (PeopleSoft 9.2), users should access the SFS with a browser certified for use with the system.

Listing of Certified Browsers Versions

  • Apple Safari v8 and v9
  • Google Chrome v43
  • Microsoft Edge v25.10586
  • Microsoft Internet Explorer v11
  • Mozilla Firefox v38 ESR and v42

If your agency does not currently use a browser certified for use with the SFS, follow your agency’s procedures to request a browser update.

Use of other or out of date browsers may result in system pages not being visible and the inability to use some system functionality including access to system navigation menus, access to favorites, and the ability for users to personalize and view their homepage upon successful log-in.

In Internet Explorer, Is Your Menu Not Dropping Down?

This type of issue is mostly caused by Internet Explorer's compatibility settings.

  • In Internet Explorer, select "Tools" then "Compatibility View settings."
    IE Tools > Compatibility View Settings
  • If you see "ny.gov" listed, select it and click "Remove."
  • Uncheck "Display intranet sites in Compatibility View."
    Compatibility View Settings
  • Click "Close."

Contacting the SFS Help Desk

Before you contact the SFS Help Desk with an incident, please verify that it isn't a caching or updated link issue by:

  • Clean your browser cache, then
  • Refresh your page

If your issue persists, please contact the SFS Help Desk (helpdesk@sfs.ny.gov | 877-737-4185 toll-free | 518-457-7737).